Track: Retail, Large-Scale Food Distribution and Value Chain

IESE Professor José Luis Nueno will explain the keys to how direct-to-consumer Internet sales will change the relationship between customers and brands. The COVID-19 outbreak will act as a major accelerator of the transition to the direct-to-consumer sales model, jeopardizing the survival of businesses that are less agile in adopting these changes.

Interviewed by Rosa Galende. 

The situation we are experiencing is changing our behaviour as people, consumers and buyers. In view of this situation, we at AECOC have monitored these changes through our platform of shopper view studies, following closely how habits inside and outside the home have changed during the lockdown and the return to the new normality. What are the main changes detected? How are our habits changing? What trends have come to stay? How does all this affect the FMCG companies?

The new scenario outlines 5 strategic macrotrends to be examined closely:

1. Health, sustainability, proximity and fresh products

2. Omnichannel: e-commerce, delivery, digitalization and in-store technology

3. Dynamization and commercial attractiveness

4. Convenience, merchandising, food-to-go and new consumer solutions

5. Innovative measures for Retail in the new environment

The Covid-19 has forced national and international distribution to rethink their plans, strategies and tactics because what they had written was no longer valid. New times demand agility and flexibility in the face of a scenario where constant change is the norm and where unique opportunities arise for those who know how to resolve them.

Moderator of the round table: Pablo de la Rica

13.20 to 13.35  Juan Antonio López Abadía, Director of Energy Optimization and Environment at Damm

13.35 to 13.50 Innovation and competitiveness: Values that add value - Toni Massanés, Director of the Alícia Foundation  

13.50 to 14.00 Q&A